Refunds & Returns

At Savourie, we take pride in delivering fresh, high-quality food products to your door. Because of the perishable nature of what we offer, all sales are final, and we do not accept returns or exchanges on food items.

What happens if something goes wrong?

We understand that issues can occasionally occur. If you receive an order that doesn't meet our standards, please reach out to us within 2 hours of delivery. The sooner you contact us, the better we can help. To investigate and resolve your concern, we may ask for photographs of the products, packaging, and delivery details. This helps us understand exactly what happened and find the right solution.

When we can help

If we determine that an issue resulted from an error on our part, we'll make it right. Depending on the situation, Savourie may offer a refund, replacement, or store credit at our discretion.

When refunds or compensation cannot be provided

Please note that refunds or compensation will not be issued for:

• Changes of mind after your order has been confirmed
• Delivery delays caused by traffic, weather, road closures, or other circumstances beyond our control
• Incorrect delivery addresses or contact information provided by you
• Products left unattended or stored improperly after delivery
• Minor variations in appearance, colour, garnish, or seasonal ingredients
• Dissatisfaction based on personal taste or food preferences

How refunds are processed

Approved refunds will be issued to your original payment method whenever possible. Please allow time for processing, as your financial institution may take several business days to credit the funds back to your account.